Refund policy
RETURNS & REFUNDS ON BOOKS (Print, eBook, Audiobook)
Digital purchases: eBooks & audiobooks are not eligible for refunds, as these products are digital downloads and available instantly. The only time a refund will be considered for digital goods is due to a duplicate purchase. Please reach out to us within 48 hours for a duplicate purchase refund request.
Print Books: You may cancel your order within 24 hours for a full refund. After 24 hours, I will have begun processing your order. At this point, the below considerations apply:
No refunds or returns will be offered on orders from the Damaged Books collection, unless you cancel the order within 24 hours of placing it, before processing has begun. These are final sale items.
No refunds or returns will be offered on orders that have been personalized, unless you cancel the order within 24 hours of placing it, before processing has begun.
Preorders: For print books that are preorders, you may cancel your order for a full refund up to two weeks before the specified shipping time frame in the product description. Once that shipping time frame begins, the below considerations apply:
No refunds or returns will be offered for orders that have been personalized, unless you cancel the order within the specified time frame before processing begins.
If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below. To cancel your order or request a qualified refund or return, you can contact us at support@sarahwrightreed.com.
RETURNS & REFUNDS ON IN-HOUSE MERCHANDISE
For purchases of cards, stickers, handmade items, etc. that are fulfilled in-house, you may cancel your order within 48 hours for a full refund. After 48 hours, I have likely already shipped your order.
If there is a problem with your order, please see the Damaged, Defective & Incorrect Order section below.
Returns are not offered for buyer's remorse, except where required by law. However, I will do my best to work on a solution with you, so please reach out.
To cancel your order, you can contact us at support@sarahwrightreed.com.
RETURNS & REFUNDS ON THIRD-PARTY ITEMS (Merchandise)
Our apparel, accessories, home & lifestyle items, notebooks and art prints, and some other merchandise are fulfilled and shipped by various third-parties, including Printful, Gelato, PrintedMint, and TeeLaunch.
As such, these items are governed by their individual returns policies, an abbreviated version of which is stated below:
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.
We do not offer exchanges or returns based on size errors. All items from our print partners are made to order, and to offer this would mean ordering an entirely new product. Please use the sizing guides associated with the products to determine your correct size before placing your order.
We also do not offer refunds or returns for buyer’s remorse on items fulfilled by third-party suppliers.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right, whether that be a replacement item, store credit, or another alternative to be determined on a case-by-case basis.
For those products fulfilled by Sarah Wright Reed (books, cards, handmade items, etc.), I visually inspect each item before packing to ensure quality, so if your items arrive damaged, please contact me immediately.
Please be prepared to send photos and/or videos of the damage of both the item or the original packaging. Please do not discard or destroy the original packaging or the item before I have been able to process your request. I will need these items to file a claim with our shipping insurance and get your replacement shipped out, at no charge to you.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first contacting us to request a return will not be accepted.
If more than 30 days have passed since our tracking shows the package as delivered, we will be unable to honor replacements for damage. It's imperative you contact us as soon as possible so we can begin the claims process.
Contact us at support@sarahwrightreed.com for any questions related to refunds and returns.