Shipping policy

When you purchase goods from Sarah Wright Reed, the goods will be delivered through one of the following methods:

DIGITAL GOODS:

Digital goods (ebooks and audiobooks) are delivered instantly by an email from BookFunnel.

After checkout, you will receive a confirmation email, and then a second, separate email from help@bookfunnel.com that has your book download link. If you have trouble accessing your book, please reply to that email to help@bookfunnel.com and their technical team will assist you.

PLEASE NOTE: Digital goods will be sent to the email address on record with Shopify that you entered at checkout. Please check this email address, as well as your spam folder if you do not receive the BookFunnel email within 10 minutes.

If you have Gmail, the email might be in your Promotions folder.

If you have not received the email from BookFunnel within 10 minutes, please email support@sarahwrightreed.com

For digital goods that require purchase (i.e. are not free), you are required to provide us a complete and accurate billing address. 

PHYSICAL GOODS:

For goods packaged and shipped by Sarah Wright Reed (cards, stickers, print books, handmade art, bookmarks, etc.), items are shipped in-house by the Sarah Wright Reed team via the shipping method you chose at checkout.

Clothing, apparel, art prints, and some other items are printed via a third-party partner (Printful, PrintedMint, or Teelaunch, depending on the item) at the time of your order, and then packaged and shipped directly from them. You will receive a separate tracking number for these items if you ordered them with other goods shipped via another method.

For all physical goods, regardless of the party fulfilling the order, you are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

If you make an error in your delivery address, please notify us as soon as possible. Once we have dropped off your item to the carrier, we are unable to make changes to the delivery address.

Shipping times vary by shipping method, delivery location, weight of the item, and the shipping carrier. Estimated shipping times for each available method and carrier are shown at checkout.

 

PREORDERED GOODS

Preordered digital goods will be emailed by BookFunnel on midnight Eastern Time (US & Canada) of the release day listed in the individual product description.

Preordered print goods will be shipped out in accordance with the above policies and in the specified time frame in the individual product descriptions.

 

DELIVERIES TO COUNTRIES OUTSIDE THE US:

At this time, our business is based in the United States and ships to the US only. We are working to expand our business to allow for selling and delivery to customers in other countries and look forward to offering that soon.

For any questions about our shipping policy, please email support@sarahwrightreed.com.